Then go back to Mail and go to Mailbox > Get all New Mail. At the bottom of the screen where it says Logging Level, change that to debug. You can do so by opening Symantec Encryption Desktop and selecting Window then selecting Encryption Desktop Log. If you are still seeing problems, a good place to troubleshoot is by turning on debug logging within Symantec Encryption Desktop. You should see a prompt for Symantec Encryption Desktop asking you if you wish to secure the email. Leave the port configured for automaticĩ. In Apple Mail, select Mailbox (top bar) and select "Take All Accounts Online".Protocol select IMAP from the drop-down menu.Incoming Mail Server: make sure it's set to *.Enter the information for Incoming Mail Server and Outgoing Mail Server. If youre not sure which one to choose, contact your email provider. Tap Next, then follow these steps: Choose IMAP or POP for your new account. Click on Settings next to incoming mail server If Mail cant find your email settings, you will need to enter them manually. Default key: Default PGP encryption key that you would use for this account.If you are a managed desktop user then there will be a drop-down menu to select your PGP Universal Server hostname Encryption Server: This is only valid if you are using a PGP Universal Server (not valid in a standalone setup).Incoming Mail Server: * (just an star nothing else - this uses a wildcard).Email Address - full gmail email address.Configure the mail service with the following settings: Open PGP Desktop and select PGP Messaging.ħ. Uncheck Use Secure Sockets Layer (SSL) optionĥ.User Name: full gmail email address example:.You need the following SMTP settings to access your mailbox using desktop mail software: Option. Select Advanced and make sure that it's configured for custom port 587 Charter supports SMTP, which implies that you are not required to utilize the webmail system. Select the drop-down menu next to the existing Gmail (offline) account under Outgoing Mail Server (SMTP) section on the Account Information screen.Close the account settings window, when prompted, click Save.Uncheck the option to Use SSL (next to the port number).Note: If the Gmail account settings are not in there, configure them with the following information:Ī) Description: Enter a name for the accountī) email address: Specify the Gmail account/email address that you wish to use such as: Ĭ) Full name: Your full name as you want it to appear on emailĮ) User Name: Full gmail email address such as: Open Apple Mail and go to the Mail account settings for the incoming mail server and outgoing mail servers found here: Click on Encryption Desktop and select Quit Encryption Desktop.Ĥ. Click PGP Messaging and delete any existing services configured there (they will typically have a service name something like this: ).ģ. Open Symantec Encryption Desktop by going to the finder App and clicking Applications > PGP.Ģ. Post questions, follow discussions and share your knowledge in the Community.1. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select Help on the menu bar and enter your query. If using POP doesn't resolve your issue, or you need to have IMAP enabled (it's disabled by default), contact GoDaddy support. If you're using a GoDaddy account, follow these instructions to reconfigure your GoDaddy account to use POP. For instructions about how to reconfigure your account to use POP, contact your email account provider. To resolve this, remove the connected IMAP account in and reconfigure it as a POP connection. If you use to access an account that uses a domain other than or you might not be able to sync your accounts using IMAP. Select This was me to let the system know you authorize the IMAP connection.Īttempt to connect to the account via your IMAP client.įor more information on how to use the Recent activity page, go to What is the recent activity page? Under Recent activity find the Session Type event that matches the most recent time you received the connection error and click to expand it. Go to /activity and sign in using the email address and password of the affected account. We’re working on a fix and will update this article when we have more information. You may receive a connection error if you configured your account as IMAP in multiple email clients.
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